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Start-Up Activity
Read aloud and discuss the introduction. Share experiences when you have written emails or letters for business-related reasons. Then ask for volunteers to share their own experiences. Point out that the presentation of information in a business letter is culturally determined. For example, Pauline Gibbons in Learning to Learn in a Second Language states: “The style and tone of a business letter in Spanish is very different from one in English.” To help students better understand business correspondence used in the United States, share a number of examples.
Think About It
“Never write a letter while you are angry.”
—Chinese Proverb

Start-Up Activity
Read aloud and discuss the introduction. Share experiences when you have written emails or letters for business-related reasons. Then ask for volunteers to share their own experiences. Point out that the presentation of information in a business letter is culturally determined. For example, Pauline Gibbons in Learning to Learn in a Second Language states: “The style and tone of a business letter in Spanish is very different from one in English.” To help students better understand business correspondence used in the United States, share a number of examples.
Think About It
“Never write a letter while you are angry.”
—Chinese Proverb