Effective as of December 20, 2019
Types of Information We Collect
As you browse and interact with the Site, the Company collects information about your visit. We collect information that includes, but is not limited to: (1) the IP address, browser language, browser type, operating system, domain names used to get to our site, browsing history on our site, referring/exit web pages and URLS, and/or the number of clicks and time on each page, (2) the email addresses of those who communicate with us via email or provide the information through the Site, (3) aggregate information on what pages consumers access or visit, and (4) information volunteered by the Site visitor, such as survey information, site registrations, name and address, telephone and fax number, email address, company name and position, credit card information, and other payment information.
We may collect this information when you:
- Inquire about our services and offerings;
- Place an order from our Site;
- Return an item or make an exchange;
- Create an account at our Site;
- Subscribe to our eTips newsletter;
- Sign up for email updates;
- Enter a contest or sweepstakes;
- Are referred to us through a marketing promotion; or
- Participate in a marketing survey, promotion, or event.
If you contact us through electronic communication, including by email, we typically retain the email in our file servers and collect any contact information you provide so that we can reply to you. Your email also contains metafiles that may contain IP addresses, domain names, and other standard file information, and this information may be retained electronically on our servers or in routine back-up files.
If you browse the Site, regardless of whether you create a user account or otherwise interact with the Site, we log your IP address (the internet address of your computer) to tell us which parts of the Site you visit and how long you spend there. The Company also may track the state and/or country you are accessing the internet from, the date and time you visited, and the type of computer, operating system, and Web browser you are using.
We utilize third party companies and analytics to help us market, sell, and provide information about our products and services; and we provide your personal information to these third party companies to assist us in conducting business with you. We use web analytics tools provided by service providers, including, but not limited to, Google Analytics, which is a third party service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand the Site's traffic, and web page usage. For more information concerning Google Analytics and how it collects and processes data please see “How Google Uses Data When You Use Our Partners Web Sites or Apps” located at www.google.com/policies/privacy/partners. We use the information provided by these tools to improve our services and our online advertisements. These tools place session and persistent cookies in your browser to identify you as a unique user the next time you visit our Website. Each cookie cannot be used by anyone other than the service provider (e.g., Google Analytics).
How We Use Your Information
We want to provide you with the best possible experience and fulfill your orders as you've requested. In order to do this, we collect personal information that allows us to:
- Answer your questions;
- Provide you with excellent customer service;
- Process and track your order;
- Obtain and make payments;
- Provide the products and services you request;
- Contact you about the status of an order;
- Send you promotional offers we believe will be of interest to you;
- Send you email updates;
- Identify your product and service preferences;
- Customize our communications to you;
- Provide information concerning products or service you have purchased;
- Improve our product and service selection and customer service; and
- Engage in other activities in the normal course of selling online writing and communication courses.
Sharing of Information
We may disclose information about you (i) if we are required to do so by law, court order, or legal process; (ii) in response to lawful requests by public authorities, including to meet national security or law enforcement requirements; (iii) under the discovery process in litigation or arbitration; (iv) to enforce the Company's policies, contracts, or other rights; (v) to collect amounts owed to the Company; (vi) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vii) if in good faith we believe that disclosure is otherwise necessary or advisable. In addition, from time to time, server logs may be reviewed for security purposes – e.g., to detect unauthorized activity on the Site. In such cases, server log data containing IP addresses may be shared with law enforcement bodies in order that they may identify users in connection with their investigation of the unauthorized activities.
We maintain commercially reasonable procedures and technology designed to prevent the unauthorized access of your information that you provide to us. The Site has reasonable technical and organizational security measures in place to protect the loss, misuse, or alteration of information under our control. However, we cannot guarantee that unauthorized third parties will never be able to defeat those security measures. We periodically update and test our technology in order to improve the protection of information.
If you believe your information has been accessed in an unauthorized manner, please contact us immediately.
Legally Compelled Disclosure
We will also disclose your personal information when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing your personal information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (whether intentionally or unintentionally) our rights or property. You should also be aware that courts of equity, such as U.S. Bankruptcy Courts, may have the authority under certain circumstances to permit your personal information to be shared or transferred to third parties without your permission. If you object to your personal information being used in this manner, please do not register with or use the Site.
Transfer of Personal Information
Access to Your Information; Contact Information
You have the right to access, correct, or delete your personal information in certain circumstances. You also have the right to withdraw any consent you have given the Company to process your personal information. If you have questions about the personal information the Company has about you; need to modify, access, or delete your information; or want to withdraw your consent to process your personal information, you can contact us as provided below.
You can opt-out of receiving marketing and promotional emails from the Company by using the opt-out or unsubscribe feature contained in our emails.
If you are a California resident, we will not discriminate against you for exercising any of your rights under the California Consumer Protection Act of 2018 ("CCPA").
- Send an email to firstname.lastname@example.org.
- Send a request by mail to Thoughtful Learning, 772 W. Main St, Suite 302, Lake Geneva, WI 53147.
- Call 1-800-261-0637.
Governing Law and Jurisdiction