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Observing

Being observant is an important group skill. Very often people “say” as much with their actions and tone of voice as with their words.

■ Watch body language.

At times you can “see” what a person is saying or feeling by the facial expressions, hand gestures, and body positions used.

■ Observe tone of voice.

How does the speaker sound? What does voice tell you about the person’s feelings? See if you can connect your feelings, or empathize.