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Writing Guidelines

You can use email to communicate important information and provide attachments and links. Email creates a time-stamped record, so you should make sure your emails are clear, correct, and complete.

Prewriting ■ Gathering Ideas

Figure out what you need to say and why.
Then gather all the details you need to include.

Writing ■ Drafting the Message

Beginning ■ Write a subject line that provides the topic at a glance. (Leave the “To” line blank until you have thoroughly proofread your work.) At the beginning of your message, greet the reader and state your reason for writing.

Page 141

Writing Guidelines

Prewriting ■ Gathering Ideas

Writing ■ Drafting the Message

Beginning ■ Write a subject line that provides the topic at a glance. (Leave the “To” line blank until you have thoroughly proofread your work.) At the beginning of your message, greet the reader and state your reason for writing.

Middle ■ Provide all the details that the reader needs, carefully organized and clearly stated.

Ending ■ Call for any follow-up action, sum up the message, and provide a polite closing, including your name.