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Communication Options
Not all forms of communication are created equal. Some forms are spontaneous and informal. Others are more deliberate and formal. The following chart gives an overview of these differences.
The Continuum of Communication

Helpful Hint
When deciding on a form of communication, consider the importance of your message and the time you have to communicate it. Do you want a lasting record of the communication? Finally, think about your audience and how they may respond to whatever form you choose.